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Legal

Refund Policy

Last updated:

✅
Eligible Refunds
Requests within 3 days of purchase for documented technical failures
❌
Not Eligible
Renewals, policy violations, change of mind, or third-party app issues
⚡
Try Before You Buy
Request a free trial before purchasing to avoid any issues

Overview

At lines-iptv.com, customer satisfaction is important to us. We offer a free trial period specifically so you can verify that our service works correctly on your devices before committing to a paid subscription. Because our product is delivered digitally and access is granted immediately upon payment, our refund policy is limited but fair.

Please read this policy carefully before making a purchase. By subscribing, you acknowledge that you have read and understood these terms.

1. Cases Eligible for a Refund

We will consider a refund request only under the following circumstances:

  • Technical failure on our end: the service is completely non-functional within 3 days of your initial purchase and our support team is unable to resolve the issue after reasonable troubleshooting.
  • Duplicate charge: you were charged more than once for the same subscription due to a payment system error.
  • Incorrect subscription length: you were billed for a period you did not select, confirmed by our order records.

All refund requests must be submitted within 3 days of the purchase date. Requests submitted after this window will not be eligible.

2. Cases Not Eligible for a Refund

Refunds will not be issued in the following situations:

  • You changed your mind or no longer want the service after purchase.
  • The request is made more than 3 days after the purchase date.
  • The service is working correctly but specific channels, content, or features do not meet your personal preference.
  • Your subscription was terminated due to a violation of our Terms & Conditions (including sharing, reselling, or misuse).
  • Issues caused by your own internet connection, device, or third-party IPTV applications.
  • Subscription renewal payments (you are responsible for managing your own renewal reminders).
  • You did not test the service using our free trial before purchasing.
  • Partial refunds for unused subscription time are not offered.

3. Free Trial — Try Before You Buy

We strongly encourage all new customers to request a free trial before purchasing a subscription. Our trial allows you to:

  • Verify that the service streams correctly on your specific device and network.
  • Test channel quality, VOD access, and EPG functionality.
  • Confirm compatibility with your preferred IPTV application.

To request a free trial, contact us via WhatsApp or use the trial request form on our website. Customers who purchase without first trialling the service do so at their own risk and will generally not be eligible for a refund based on compatibility issues.

4. How to Request a Refund

To submit a refund request, contact our support team with the following information:

  • Your account email address or username.
  • Your order number or payment confirmation.
  • A clear description of the issue you experienced.
  • Evidence of the problem (screenshots, error messages, or a brief video if possible).
  • Confirmation that you contacted support and the issue could not be resolved.

Requests can be submitted by email to support@lines-iptv.com or via WhatsApp at +1 (339) 399-1983.

5. Processing Time

Once a refund request is approved, we aim to process it within 5–10 business days. The time it takes for the funds to appear in your account will depend on your payment provider and bank — typically 3–7 additional business days. We will notify you by email once the refund has been issued.

6. Chargebacks & Disputes

Initiating an unauthorised chargeback or payment dispute without first contacting our support team is a violation of these terms. If a chargeback is filed without prior contact, we reserve the right to:

  • Immediately suspend and permanently terminate the associated account.
  • Submit evidence of service delivery to contest the chargeback claim.
  • Blacklist the associated payment method and email address from future purchases.

We always prefer to resolve issues directly — please contact us first and we will do our best to find a fair solution.

7. Contact Us

Our support team is available 24/7 to help resolve any issues with your subscription:

💬 Frequently Asked Questions!

Get answers to the most commonly asked questions about our IPTV service.

Lines IPTV is a premium streaming service that provides you with access to over 20,000 live TV channels, plus a massive library of on-demand movies and TV series. It replaces traditional cable with a more affordable and diverse viewing experience delivered directly over the internet.
Our service is highly compatible. You can use it on Smart TVs (Samsung, LG, Android TV), Amazon Firestick, MAG boxes, Apple TV, smartphones (iOS and Android), tablets, and PCs. We provide easy setup guides for all major apps like IPTV Smarters, Tivimate, and more.
A VPN is not strictly required, as our servers are secure and stable. However, if your Internet Service Provider (ISP) restricts or throttles IPTV traffic, we highly recommend using a VPN to ensure a smooth, buffer-free streaming experience.
Yes! We update our channel lists and VOD (Video on Demand) library almost daily. You will automatically get access to the latest box-office movies, hit TV series, and new live sports events without any extra cost or manual updates.
For the best experience, we recommend a minimum internet connection of 15 Mbps for standard HD channels, and at least 30 Mbps if you plan on streaming our 4K/UHD content to avoid any buffering.
You can install your playlist on as many devices as you like. However, a standard subscription allows you to watch on only one device at a time. If you need simultaneous streams for your family, you can upgrade to a multi-connection plan during checkout.
Account activation is incredibly fast! Once your payment is successfully processed, you will receive an email with your login credentials, M3U link, and setup instructions usually within 5 to 15 minutes.
Absolutely. Our service is completely contract-free. You pay as you go, and you can cancel your subscription at any time without any hidden cancellation fees. Simply let your plan expire or contact us to stop renewals.
Yes, we offer a 24-hour paid trial for a very small fee (or free trial, depending on current promotions). This allows you to test our channel quality, stability, and compatibility with your device before committing to a longer plan. Reach out via our contact page or WhatsApp to request yours.
Yes, our dedicated support team is available 24/7. Whether you need help setting up the service on a new device, resetting your playlist, or troubleshooting an issue, you can reach us via live chat, email, or WhatsApp and we will resolve it promptly.

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