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Privacy Policy

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This Privacy Policy explains how lines-iptv.com ("we", "our", or "us") collects, uses, stores, and protects the personal information you provide when using our website and IPTV subscription services. By using our service, you agree to the practices described in this policy.

1. Information We Collect

We collect information you provide directly and data generated through your use of our service:

  • Account information: email address, username, and password when you register.
  • Payment information: billing details processed securely by our payment providers. We do not store full card numbers.
  • Device data: IP address, device type, operating system, and IPTV application used to access streams.
  • Usage data: channels accessed, streaming duration, and error logs — used solely for service quality monitoring.
  • Communication data: messages sent to our support team via WhatsApp or email.

2. How We Use Your Data

We use the data we collect for the following purposes:

  • To activate and deliver your IPTV subscription.
  • To process payments and issue invoices.
  • To provide customer support and respond to your enquiries.
  • To detect and prevent fraudulent activity and unauthorised access.
  • To send service-related communications such as renewal reminders and technical notices.
  • To improve the performance and reliability of our streaming infrastructure.

We do not use your data for targeted advertising and we do not sell your personal information to third parties.

3. Data Sharing

We share your information only with the following categories of trusted partners, strictly as necessary to operate the service:

  • Payment processors: to handle transactions securely (e.g., Stripe, PayPal).
  • Hosting providers: cloud infrastructure used to deliver the streaming service.
  • Legal authorities: when required by applicable law or court order.

All third parties we work with are contractually obligated to process your data only for specified, agreed purposes and to maintain appropriate security standards.

4. Cookies

Our website uses cookies to provide a functional, personalised experience. These include:

  • Essential cookies: required for the website and dashboard to function correctly.
  • Session cookies: to keep you logged in during your visit.
  • Analytics cookies: to understand how visitors navigate our site (anonymised data).

You can control or disable cookies through your browser settings. Disabling essential cookies may affect the functionality of the service.

5. Data Retention

We retain your personal data for as long as your account is active or as needed to provide the service. After account termination, we may retain certain records for up to 12 months for fraud prevention and legal compliance purposes, after which they are permanently deleted.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • The right to access the personal data we hold about you.
  • The right to correct inaccurate or incomplete information.
  • The right to request deletion of your data ("right to be forgotten").
  • The right to restrict or object to processing in certain circumstances.
  • The right to data portability — to receive your data in a structured, machine-readable format.

To exercise any of these rights, contact us at support@lines-iptv.com. We will respond within 30 days.

7. Security

We implement industry-standard security measures to protect your data, including SSL/TLS encryption for all data in transit, hashed password storage, and access controls limiting which team members can view account information. While no system is completely immune to breaches, we take all reasonable steps to safeguard your information.

8. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those sites and recommend reviewing their privacy policies independently.

9. Children's Privacy

Our service is intended for users aged 18 and over. We do not knowingly collect personal data from children under 18. If you believe a child has provided us with personal data, please contact us immediately and we will delete the relevant information.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we do, we will revise the "last updated" date at the top of this page. Continued use of the service after changes are posted constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us:

💬 Frequently Asked Questions!

Get answers to the most commonly asked questions about our IPTV service.

Lines IPTV is a premium streaming service that provides you with access to over 20,000 live TV channels, plus a massive library of on-demand movies and TV series. It replaces traditional cable with a more affordable and diverse viewing experience delivered directly over the internet.
Our service is highly compatible. You can use it on Smart TVs (Samsung, LG, Android TV), Amazon Firestick, MAG boxes, Apple TV, smartphones (iOS and Android), tablets, and PCs. We provide easy setup guides for all major apps like IPTV Smarters, Tivimate, and more.
A VPN is not strictly required, as our servers are secure and stable. However, if your Internet Service Provider (ISP) restricts or throttles IPTV traffic, we highly recommend using a VPN to ensure a smooth, buffer-free streaming experience.
Yes! We update our channel lists and VOD (Video on Demand) library almost daily. You will automatically get access to the latest box-office movies, hit TV series, and new live sports events without any extra cost or manual updates.
For the best experience, we recommend a minimum internet connection of 15 Mbps for standard HD channels, and at least 30 Mbps if you plan on streaming our 4K/UHD content to avoid any buffering.
You can install your playlist on as many devices as you like. However, a standard subscription allows you to watch on only one device at a time. If you need simultaneous streams for your family, you can upgrade to a multi-connection plan during checkout.
Account activation is incredibly fast! Once your payment is successfully processed, you will receive an email with your login credentials, M3U link, and setup instructions usually within 5 to 15 minutes.
Absolutely. Our service is completely contract-free. You pay as you go, and you can cancel your subscription at any time without any hidden cancellation fees. Simply let your plan expire or contact us to stop renewals.
Yes, we offer a 24-hour paid trial for a very small fee (or free trial, depending on current promotions). This allows you to test our channel quality, stability, and compatibility with your device before committing to a longer plan. Reach out via our contact page or WhatsApp to request yours.
Yes, our dedicated support team is available 24/7. Whether you need help setting up the service on a new device, resetting your playlist, or troubleshooting an issue, you can reach us via live chat, email, or WhatsApp and we will resolve it promptly.

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Contact Us

Have questions or need assistance? We're here to help!

Get in Touch

Email Us

contact@lines-iptv.com

Available 24/7

Call Us

+13393991983

Available 24/7

Live Chat

Available on our website

Response time: Under 5 minutes

Our Hours

  • Customer Support: 24/7
  • Sales Department: Mon-Fri, 9am-6pm GMT
  • Technical Support: 24/7

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Support: support@lines-iptv.com
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lines-iptv.com IPTV is not affiliated with any television networks or content providers mentioned on this website. All trademarks and logos are the property of their respective owners.

Our service provides access to content that may be subject to copyright. Users are responsible for ensuring they comply with all applicable laws and terms of service for any content accessed via lines-iptv.com IPTV. We encourage responsible and legal use of our platform. For any copyright concerns, please refer to our DMCA Policy.

Designed and developed with love. Based in London, United Kingdom. Your use of this website constitutes acceptance of our Terms and Privacy Policy.